Lenovo

In 2005, Lenovo acquired IBM’s PC division, established a global headquarters in Morrisville, North Carolina, and soon grew into a PC powerhouse. Today, they are a Fortune 500 company and the world’s number one PC vendor, with more than 57,000 employees and customers in more than 160 countries. They have been a CTG client since 2008.

CHALLENGE

Lenovo has relied on CTG to solve a variety of challenges, including consolidating multiple staffing vendors, increasing staff to fuel growth, restructuring its sales departments, recruiting administrative staff, and managing staffing for the North America Customer Service Center.

Lenovo’s long-term partnership with CTG has yielded exceptional results over the last decade. It began when CTG won the bid to become Lenovo’s principal staffing partner due to our price point and reputation for delivering high-quality staff. Over the years, Lenovo asked CTG to absorb remaining employees from other staffing vendors and came to rely on us to fuel their rapid growth with reliable talent across the organization.

SOLUTION

When Lenovo moved their sales departments in-house, they turned to CTG to provide talent through our efficient employee vetting and training processes, and today, CTG staff consistently makes up one third of their salesforce. Our co-developed training program focused on evaluating skills and placing new hires in areas that match them has been an incredible success. Lenovo also chose to transition the management of their administrative staff to CTG after years of success together. Since doing so, the quality of administrative employees—from entry level to executive support—has continued to improve. Our partnership deepened when we took over staffing management of Lenovo’s North American Customer Service Center—a critical “face-of-the-company” function that requires a very high level of customer service. The center, fueled by CTG recruiters, has consistently exceeded its overall 85% customer satisfaction goal.

To date, Lenovo has hired more than 500 CTG employees full-time across the company’s North American operations, which speaks to the consistent quality of CTG recruits and the value they bring to the Lenovo organization.

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