SOLUTION
When Lenovo moved their sales departments in-house, they turned to CTG to provide talent through our efficient employee vetting and training processes, and today, CTG staff consistently makes up one third of their salesforce. Our co-developed training program focused on evaluating skills and placing new hires in areas that match them has been an incredible success. Lenovo also chose to transition the management of their administrative staff to CTG after years of success together. Since doing so, the quality of administrative employees—from entry level to executive support—has continued to improve. Our partnership deepened when we took over staffing management of Lenovo’s North American Customer Service Center—a critical “face-of-the-company” function that requires a very high level of customer service. The center, fueled by CTG recruiters, has consistently exceeded its overall 85% customer satisfaction goal.
To date, Lenovo has hired more than 500 CTG employees full-time across the company’s North American operations, which speaks to the consistent quality of CTG recruits and the value they bring to the Lenovo organization.
