Itineris

Founded in 2003, Itineris provides integrated business solutions fully focused on power, gas, and water distributors and retailers. Itineris utilizes its software solution UMAX, a leading Customer Information System (CIS), to manage utilities’ complete meter-to-cash process, from quotation management up to invoicing and collection. The company has experienced continuous growth over the last 17 years and currently employs more than 350 utilities specialists.

CHALLENGE

De Watergroep is one of Itineris’ largest European utility customers and runs the UMAX customer information system for more than 3 million customers. Each year, multiple releases are delivered to the client to optimize the product and integrate the system with third parties. Itineris plays a central role in these projects, providing web services to other software providers to allow bi-directional data exchange. Itineris found it challenging to deliver stable and reliable web services while managing the risk of regression issues.

SOLUTION

To successfully deliver new functionality across multiple parties and secure the quality of the existing functionality, CTG used a combined manual and automated testing approach. The engagement resulted in maintainable and portable automation scripts; continuous testing in several environments; the ability to identify regression before delivery to customer; a stable system and working software ; more time for exploratory testing; and improved customer satisfaction and relationships.

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