The Independent Health Association

IHA is a large payer organization based in Western New York that provides health benefits and services to nearly 400,000 total individuals. Their offerings include HMO, POS, PPO, and EPO products; Medicare and Medicaid plans; traditional indemnity insurance; consumer-directed plans; coverage for self-funded employers; and health savings account and pharmacy benefit management services.


IHA was utilizing two distinct Software Development Life Cycle (SDLC) methodologies—Agile Scrum and Waterfall—across various business units and wanted to merge them into one, hybrid SDLC process. They also wanted a best-practice approach that would allow them to align five critical SDLC aspects including work prioritization, estimation and metrics, resource allocation, documentation, and audits.


CTG collaborated closely with IHA leadership, IT, and business teams, resulting in a transition to a more efficient and consistent project development lifecycle that addressed IHA’s objectives. This resulted in improved workload prioritization and resource allocation, consistent audit standards, improved project deliverables, adherence to timelines, and accuracy of release management and planning, and overall shortened project timelines due to improved customer feedback channels and a more efficient SDLC process.

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