Blogs

Effective communication is essential for quality patient care and operational efficiency. Yet, many healthcare organizations still rely on traditional call...

The healthcare industry is at an inflection point. Technology is now inseparable from patient care, but for many organizations, the systems that were designed...

The integration of artificial intelligence into recruitment has transformed how organizations find talent, but it has also given rise to myths and challenges...

The energy sector is facing immediate and increasing cyberattacks. Outdated organization like unsecured folders, shared drives, and all-access permissions have...

In every business, documents tell the story of what's happening from daily operations to long-term plans and compliance. When those same documents are...

Healthcare contact center demands can shift quickly. Call volumes may spike during a flu outbreak or public health alert and just as quickly return to...

In our earlier post on business continuity, we talked about the importance of resilient infrastructure and how Amazon Connect supports healthcare providers...

For healthcare organizations, plans for phone system downtime often fall into two categories: a "standby" system at another location, which requires...

Digital transformation is reshaping every industry, with companies pouring resources into new technologies like AI, cloud platforms, and automation tools.