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Industry, IT, and Employee Insights
With expertise that spans decades, geographies, technologies, and industries, CTG's blog is a place for employees to share their stories, knowledge, and perspectives on topics that impact our clients, colleagues, and peers.
Must read
Pay-As-You-Go Pricing Is Essential for Contact Centers: Here's Why
Healthcare contact center demands can shift quickly. Call volumes may spike during a flu outbreak or public health alert and just as quickly return to...

Joseph Esdale
CATEGORIES
Healthcare
Amazon Connect
August 27, 2025
Eliminating Per-Agent Licensing Is a Game Changer for Healthcare Comms
In our earlier post on business continuity, we talked about the importance of resilient infrastructure and how Amazon Connect supports healthcare providers...

Joseph Esdale
Healthcare
Amazon Connect
August 20, 2025
Amazon Connect: No-Brainer Choice for Healthcare Business Continuity
When we look at healthcare organizations and the plans they have in place for phone system downtime, most organizations fall into one of two camps. Either they...

Joseph Esdale
Talent
August 18, 2025
Turn Tech Investments into Business Value: How to Solve the Talent Gap
Digital transformation is reshaping every industry, with companies pouring resources into new technologies like AI, cloud platforms, and automation tools.

Marcy Rychlewski
Healthcare
Cybersecurity
August 14, 2025
From Awareness to Action: Advancing Cyber Resilience in Healthcare
As digital technologies continue to transform healthcare to open exciting new frontiers for patient care, it is also creating new opportunities for cyber...

Chad Alessi
Talent
August 12, 2025
Mid-Market Leaders Win the Talent War Through Skills-Based Hiring
Have you ever hired a candidate who had a flawless résumé and an impressive LinkedIn profile, only to find that they couldn’t deliver on the job?

Marcy Rychlewski
Healthcare
Cybersecurity
August 07, 2025
The Medical Device Security Challenge
Healthcare organizations face an unprecedented cybersecurity challenge that sits at the intersection of patient safety and network security: securing...

Chad Alessi
Manufacturing
Supply Chain and Warehousing
July 30, 2025
Think You Have Supply Chain Visibility? Not Without GS1 Standards
Imagine needing to recall a single product only to realize you can’t pinpoint where a specific batch came from, when it was packed, or where it went. Now...

Adnan Chaaban
Manufacturing
Talent
July 28, 2025
How Manufacturing Companies Can Boost Employee Engagement and Retention
After decades of offshoring, U.S. manufacturing is re-emerging with fresh momentum. As trade tensions reshape supply chains and technologies like AI and...

Marcy Rychlewski
Manufacturing
Talent
July 23, 2025
Powering the AI Revolution in Semiconductors with Skilled Talent
AI and machine learning (ML) are altering chip design, manufacturing, and testing in semiconductor fabs.

Marcy Rychlewski