3 Digital Transformation Solutions to Accelerate Your Journey
Jan 5, 2022
Technology implementation is not the end goal of successful digital transformation. Instead, companies should aim to transform operations to meet overall objectives and business goals that will help them thrive well into the future. Solutions that leverage innovative technologies and methodologies act as the vehicle that accelerates the digital transformation journey toward those business goals.
As the pressure to transform is higher now than ever before for companies across industries, moving quickly and efficiently should be a top priority. CIOs, CTOs, and other company leaders need to be familiar with the solutions at their disposal to drive digital transformation forward.
CTG can help companies accelerate their digital transformation journeys and deliver on objectives. Get in touch today to see how the following solutions could be a good fit for your company:
1. Cloud Solutions
Companies that aim to streamline business processes for greater efficiency and security can look to cloud migration to accelerate their progress. CTG’s Cloud Solutions can help companies migrate their applications and associated data to the cloud while controlling costs and avoiding operational interruptions.
First, CTG experts perform a cloud migration assessment to determine which workloads are candidates for the cloud and the best approach for migrating them (including re-hosting, rearchitecting, or rebuilding). CTG then designs, builds, and deploys a cloud migration strategy to minimize potential disruptions, increase data security, and avoid unnecessary expenditures.
Upon successful cloud migration, businesses can accelerate workflows, streamline processes, automate manual tasks, improve storage capabilities, support greater collaboration, and reduce the risk of cyberattacks—among other benefits.
2. IT Support Services
As businesses undergo digital transformation initiatives, they may struggle to adequately support new technologies and higher end-user expectations. CTG’s IT Support Services can support internal and external end users with increased satisfaction, lower costs, and minimal disruption. We leverage artificial intelligence to complement experienced agents and drive insights and omnichannel capabilities to create a seamless experience.
The process begins with a Support Model Assessment to determine the support services companies require to navigate a digital transformation journey successfully. Based on needs, we can provide a range of support options, from partial to fully outsourced help/service desk for IT and/or clinical application-level support. CTG can provide solutions for any situation in any industry.
For example, many healthcare organizations undergo digital transformation involving digital systems such as electronic health records. One such organization turned to CTG to provide support resolving issues for clinical users. CTG analysts underwent vendor-specific training in industry-leading EHR systems to provide support to EHR users. The help desk support improved first-call resolution and reduced talk times. In turn, clinicians could focus more time on patient care and less on frustrating IT issues.
3. Microsoft 365 Consulting Services
Many companies looking to increase productivity and collaboration while cutting costs turn to Microsoft 365. Too often, however, they fail to dive in beyond the basics and miss out on the opportunity to truly accelerate digital transformation.
As with many of CTG’s services, Microsoft 365 Consulting starts with experts digging into digital transformation goals and developing strategies to reach them. From there, experts help migrate companies’ systems and workflows to SharePoint, Teams, and OneDrive while providing customized training along the way. CTG aims to create efficient digital workplaces that connect employees securely to the resources they need to do their best work.
Remember that digital transformation is a journey, and overall business objectives should guide that journey. Companies can accelerate transformation with technology, but only when they have the right solutions to help new digital tools reach their fullest potential. Knowing which digital transformation resources are available is an essential first step to accelerating your journey and getting the most from your initiatives.
To learn more about how CTG can help businesses accelerate their digital transformation journeys, contact us today.