IT Infrastructure, Operations, and Support

CTG's comprehensive offerings—from technology selection and implementation, to onsite and outsourced infrastructure solutions and IT service desk solutions delivering 80%+ first-call resolution rates—are flexible by design in order to meet the unique needs of each client' organization and deliver real business benefits.

Our clients have an ever-increasing need to deliver IT infrastructure services in a more efficient manner today, while planning for, and reacting to, changing business dynamics.

CTG’s Infrastructure, Operations, and Support solutions address the whole IT services domain, from strategic planning and technology selection, to technical implementation of supporting tools, to managing strategic choices framework selection and the use of outsourcing for IT processes such as help/service desk, monitoring, or software management.

We help clients identify the most impactful improvements, design the future state, and develop the smoothest transition plan. The results we deliver help clients address the rapidly changing needs of the business, the underlying technology infrastructure, and shifting requirements. Clients that leverage our offerings achieve greater IT efficiency, agility, availability, security, and compliance.

For clients seeking IT service desk support, CTG offers a flexible suite of IT and application support services. Our experienced CTG analysts provide improved “first line of defense” incident and request resolution, improve first-call resolution (FCR), and decrease call abandonment.

CTG’s IT Infrastructure, Operations, and Support experts have helped clients in healthcare and life sciences; oil and gas; and banking, finance, and insurance achieve reduced costs, process and technology efficiencies, scalable capacity, improved user satisfaction, and effective workforce management.