Your organization’s IT resources are expected to implement new applications, continue day-to-day maintenance and optimize the existing application portfolio, ensure compliance with evolving regulatory mandates, and more. Application lifecycle management can be burdensome for your internal IT teams, and costly for your organization.

CTG’s full lifecycle application management includes dependable, high-quality Tier 2/3 maintenance and support, monitoring and performance management, and upgrade and optimization services for both production and legacy applications. Working with a partner that can assume management of all, or part, of your application portfolio, can help you:

  • Improve quality and performance
  • Enhance user satisfaction and productivity
  • Reduce costs
  • Easily scale resources
  • Accelerate implementations
  • Improve management of complex IT environments
  • Allow senior analysts to focus on optimization and strategic efforts

Schedule Your Free IT Support Assessment With CTG Experts Now.

application management Offerings

Our Application Management Services address day-to-day activities, projects, and upgrades, with 24x7x365 support. CTG works to understand your organization’s unique needs from a process, environment, and resource perspective, and then provides a complete, flexible, and customized solution that can be delivered remotely or onsite. Whether to accelerate application implementation, optimize implemented applications, or to provide major system upgrades and patches—our Tier 2/3 solutions are scalable and can accommodate any size system project.

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    Application Maintenance and Support

    Analysts address  break-fix tickets, troubleshooting, service requests, modifications, configuration and build activities, and more. We offer a full range of support solutions, from an initial Support Model Assessment, to staff augmentation, to Tier 2/3 application support, to fully outsourced Help Desk Services. We have exceptional response times, resolving incidents quickly so your users can get back to work.

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    Application Performance Management and Monitoring

    Our experts ensure your enterprise applications are running efficiently. We continuously monitor performance metrics to proactively identify issues and implement bug fixes before they become disruptive to your business and end users.

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    Application Upgrades and Optimization

    Each application requires various upgrades: major releases, interim updates, and other small package updates—each with a discrete fix to address a critical issue. CTG assists with upgrade review, assignment, tracking release note review, and testing progress. We also help ensure your applications met your business needs and consistently provide value with optimization services.

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    Special Projects

    We provides the flexibility necessary to meet all of your unique needs—from delivery of discrete assigned tasks, to managing and executing all aspects of a project with managed services.

Focus on Strategic Efforts, Not Your Applications.

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We’ve provided application management and support services to more than 165 clients

Piedmont Healthcare

During a period of rapid growth through M&A, Piedmont Healthcare needed help balancing day-to-day application support with implementation and optimization of a standard EHR across the health system. CTG’s Tier 2 application support team assumed delivery responsibility for most of the Epic modules and functions, providing reliable, timely issue resolution. As a result, the organization was able to meet its implementation commitments.

Read the full case study 

 

Global Imaging Company

CTG has effectively managed more than 800 client server, mainframe, internet, intranet, and SAP applications for our global imaging client, 10%of which are critical applications requiring resolution times of eight hours or less. Today, there are one or two critical incidents per day, down from more than 30, and the client has consistently achieved double-digit, year-over-year savings.

Read the full case study

Why CTG?
  • Ctg Icon Benefit Training

    Reliability Matters

    For 50 years, CTG has been providing the most reliable IT services and solutions

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    900+ Applications Supported, 180+ Clients

    From leading commercial systems to homegrown systems, our analysts have experience providing reliable support across industries

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    Multiple Delivery Models

    • 24x7
    • Remote/virtual or onsite
    • Delivery Center
    • Offshore/onshore
    • Managed services
    • Fully outsourced
    • Blended models
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    Experienced Analysts

    • Industry-specific expertise
    • ITIL®, PMI, and application-specific certifications
    • Multilingual; seven languages currently supported
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    Value-Added Services

    • Legacy data archiving
    • Continuous process improvement
    • Service level reporting and dashboards
    • CTG private cloud-based services
  • Ctg Icon Safety

    Engagement Management and Reporting

    • Dedicated executive and operational leadership and oversight
    • Issue/change management metrics and tracking
    • Routine status reporting
    • Quarterly management review meetings

Our Experts Can Help You Manage Complex IT Environments.

Find Out How

Is your organization struggling with any of these application management issues?

  • Productivity challenges
  • Process breakdowns
  • Frequent service interruption
  • Lack of automation
  • High recruitment/retention costs
  • Internal staff needed for migration to a new technology
  • Systems are written in old technology
  • Subject Matter Experts are quickly approaching retirement
  • Insufficient cross-training/succession planning
  • Change, access, and service/project requests
  • Problem management
  • Network and storage capacity monitoring
  • Configuration
  • Recurring issues/reopened tickets
  • Root cause identification
  • High response/resolution times
  • Ticket backlog
  • Poor quality
  • Data migration

CTG can help. We mitigate the associated risk and improve your overall operations by providing a strong foundation for success with our Application Management Services.

Claim A Complimentary Review of Your IT Support Environment.

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