I wake up at 4:30 a.m., go to the gym, and arrive home around 6:30 a.m. to prepare for the day. I get dressed and get my kids ready for school.
When I get to work, the first thing I do is log into all of my applications, then respond to any emails that require my immediate attention. I wrap up any outstanding tasks that might have come my way while I was not on shift.
I am responsible for answering calls and troubleshooting any issues that any of our clients may have. I also will return phone calls to Spanish-speaking patients that have questions about their MyChart patient portal accounts.
In the evenings, I enjoy playing with my kids, eating dinner with my family, and then getting all of the kids ready for bed. After the kids are down, I like to catch up on whatever show I am binge watching on Netflix with my wife, or play some video games.
My favorite thing about my position at CTG is working with new people and new problems daily. Every day, there is a new challenge, especially with a dynamic environment such as the Epic EMR. Even though the framework is the same, every client has their own unique requirements, workflows, and practices that keep things interesting. It forces me to stay “on top of my game” so that I can provide the best help possible to those that need it.
The biggest piece of career advice I have is to never get comfortable where you are or with what you’re doing. Always try to do more, learn something new, or take on new problems. Discomfort is the engine for innovation and progress. If you’re not actively trying to improve or be the absolute best in whatever it is that you’re doing, why do it?
The most important thing that I have learned while working at CTG in my position is the importance of quality communication. In order to solve any problem in life, you have to always ask the right questions, to get the right answers, for the right problem.