Application Performance Management Services

Application Performance Management (APM) has revolutionized IT. It is the the defacto standard for DevOps communications and is critical to aligning an IT organizations efforts with priorities of the business. A successful APM program focuses the end-user experience and the business transactions that support that experience.

CTG’s APM experts bring experience across the full life cycle of the application, or the Software Development Life Cycle (SDLC). Delivered by our highly skilled and certified resources with experience in both process and technology, our services support the full SDLC—from software development, to QA, and ITSM—and ensure quality throughout the life cycle. This full life cycle approach creates the necessary synergy between internal departments as well as with external partners (like cloud service providers).

OFFERINGS

  • Code Performance
  • Performance Testing
  • Performance Improvement
  • Performance Management
  • IT Infrastructure and Application Monitoring
  • Aftercare
  • Training

Our APM services are all built on our software delivery, quality assurance, and operations collaboration commitments.  Rooted in a foundtation of Continual Service Improvement (ITIL 2011), CTG's APM services result in a roadmap that positions our clients to achieve a successful APM-enabled approach that is unique to their organization’s environment and that to achieve the goal of seamlessly integrating IT with the business.

Software Delivery: CTG's Agile software development process results in software delivery that:

  • Is designed with Performance Assurance and Operational Readiness in mind
  • Facilitates code optimization through code profiling
  • Detects potential performance or regression issues during Continuous Integration or Continuous Delivery

Quality Assurance: APM is an integrated part of CTG’s Application Performance Testing and provides an extra quality gateway that focuses on root cause analysis, down to the code level. This level of quality review results in improved efficiencies by reducing the number of required test iterations. CTG’s Application Performance Testing services are designed to go well beyond typical performance testing which traditionally only provides an indication of response time under a specific simulated load.

Operations: As a part of our Operations Support Services, CTG provides end-to-end APM with a strong focus on the end-user experience and result in:

  • Faster fault domain isolation and root cause analysis
  • Reduced mean time to resolution (MTTR)
  • Mitigated business impact
  • Increased transparency across the business

PARTNER

CTG’s ITSM practice maintains an APM-related partnership in Europe with Dynatrace. Dynatrace recognized CTG in 2016 with an EMEA Excellence Award.

FREE TRIAL: Taking your first steps into the APM world has never been easier. To find out more about Dynatrace SaaS, click here for your 15-day free trial or contact christine.vermeiren@ctg.com for more information.