From Tickets to Triumphs: Simple Strategies to Transform Your Service Desk
March 28, 2024
Add to Calendar 2024-03-28 00:00:000001-01-01 00:00:00America/Los_AngelesFrom Tickets to Triumphs: Simple Strategies to Transform Your Service DeskNew Service Desk Webinar: Learn how data insights can optimize workflows, boost efficiencies, boost resource allocation, and make informed decisions.Online Event
In today's competitive landscape, delivering exceptional patient and end-user experience and optimizing operational efficiency are crucial for success. Patients have high expectations as they turn to service centers for help navigating the complicated healthcare journey, and many healthcare organizations — already doing more with less at every turn — struggle to keep up.
There is an ever-growing number of digital solutions aiming to solve these issues, but where to start remains a difficult question. This live webinar, happening March 28 at 1 pm CT, will detail how data-driven insights can optimize workflows, boost efficiencies, improve resource allocation and help you make informed decisions.
Which metrics high-performing teams track
The right staffing levels and how to optimize schedules
How to define KPIs for both agent and service desk management
Joseph Esdale, MBA ITIL® Expert, Managing Director, Cloud, Infrastructure, and Service Desk, CTG Health Solutions
Kathleen Barker Delivery Director, North America Service Desk, CTG Health Solutions