Company Title: Managing Director, North American Delivery
Years at CTG: 1.25
Hometown: Providence, UT
Current City: Boise, ID
Favorite Song Right Now: "Where the Streets Have No Name" by U2
Favorite thing to do outside of work: Spend time with my family, travel, read, and lift weights
I typically start my morning by working out/lifting weights at roughly 6:30 a.m. MST.
In my role as Managing Director of North American Delivery, I support both clients and internal CTG teams. Each day, my tasks include handling any engagement issues that are causing escalations; working with client partners on solution and delivery leads and new proposals; working with the CTG Melbourne, FL, team on their client growth opportunities; and working on Project Management Office activities.
I have been at CTG for a little over a year. While I haven’t been here that long, my two favorite projects were the VCU Health Epic go-live and a long-term engagement with a large beverage and snack manufacturer.
At the VCU Health go-live, we had an awesome team—it was a completely new learning experience for me, and I loved how the CTG team worked together to do the impossible. The project had a great outcome, and the client was happy. I truly saw the CTG spirit on this project.
At a large-scale beverage and snack manufacturer, CTG has an ongoing engagement directed by our Melbourne, FL, delivery team. It is an exciting time with this client as they continue to engage CTG with more projects and solution developments. We have had to grow quickly to handle this work, but this is a perfect position for CTG! I have loved seeing the passion of the Melbourne team. They are truly dedicated individuals who have demonstrated CTG’s ability to deliver for our clients. It is thrilling to work with them on how we will continue to grow to meet the needs of the client.
A typical evening involves picking up my four-year-old daughter from preschool, spending some time playing with her (dolls, coloring, going to the park, games, etc.), eating dinner, bath time for my daughter, reading stories, and then putting her to bed. If there is time, my husband and I binge some Netflix or read. My favorite hobbies are whatever my daughter is interested in that day.
I have the best position. I get to work with CTG executive leadership, client partners, solutions team, and all of our delivery folks. I enjoy leading and guiding the team to enable our clients’ digital transformations. I have passionate and professional team members, and it is a joy to work with them. I love being involved in so many client engagements and learning about each of our client’s unique needs. My position provides such a broad perspective of the business—each day I look forward to helping CTG be successful that day, and making the changes needed to continue that success in the future.
My career advice is to actively chart out your career plans and then let your management team know. The more you communicate what you want to do with your career, the more your management team can help you achieve that. Don’t assume they know you want to progress—they probably don’t. Ask them what you need to do to move to the next step in your career (even if it is five years out), listen to their ideas, and take their advice. Be willing to take on new projects.
Secondly, you can’t do everything, don’t try to. Where it makes sense, outsource the things you don’t enjoy doing. You won’t regret it. This will allow you to spend more time with your family and focusing on the things you do enjoy doing.
I have learned to be a “hand raiser.” If my manager needs help solving a problem, I actively volunteer to help, and then I make sure I deliver, even if it is outside of my area of responsibility. Doing this consistently over my career has given me the opportunity to grow my capabilities in unique and unforeseen ways. It has also demonstrated my willingness to help the business and grow and expand outside of my current responsibilities. I have received multiple promotions because the hiring manager saw that I was willing to go above and beyond to help the business, and that I could figure out how to get things done. I also look for the “hand raisers” in my organization as I consider opportunities.
My mom always told me, “Do what makes you happy” and, “If I enjoy what I am doing at work more days than I don’t enjoy it, I consider that a good week.” That is something I have remembered over the years, as there will always be bad days. My work at CTG makes me happy and I feel fortunate to be here.