Application Management and Help Desk Services to Maintain, Manage, and Support Critical Applications
Oil & Gas organizations need to focus on ensuring safe, productive, and cost-effective operations, without worrying about the disruption of critical applications and IT services. Your IT Application Management and Help Desk teams are essential for silent-running operations and are your “first line of defense” in supporting business continuity.
You must manage your application portfolio to ensure 24x7 availability, maintain service levels, and keep end users at maximum effectiveness. Application outages and end-user issues impact your IT team’s ability to focus valuable resources on tasks that provide strategic value and maintain the advantage your teams are in place to deliver.
Realizing Real Business Value
More than 165 CTG Application Support clients have recognized real business value, including:
Designed to maximize the value, efficiency, and cost effectiveness of application management, CTG’s portfolio of services can be delivered in a way that best suits the needs of your organization.
Our delivery models range from managed services to staff augmentation, providing flexibility to support you onshore, offshore, nearshore, remote, onsite, or through blended models. Our onshore remote agent model provides U.S.-based support at a lower cost than traditional dedicated and centralized call centers.
Assessment and Roadmap
A complete Report of Findings and Performance Improvement Roadmap address operational processes and system optimization and identify improvement opportunities.
Help Desk (Tier 1/1.5)
Analysts provide improved incident and request resolution, increasing first level resolution, decreasing call abandonment, and allowing senior analysts to focus on critical projects.
Application Management (Tier 2/3)
Experienced analysts provide 24x7 support for some, or all, of your application portfolio. Our solutions scale to accommodate your most critical priorities, including optimization, implementations/upgrades, and critical projects.
Learn how CTG's Application Support Solutions can help your Oil & Gas organization in this short video.
In this webinar, "Realizing the ROI of Application Management," we share strategies that empower IT leaders to embrace innovation and successfully support the applications and users that make the business work—all while realizing soft and hard dollar savings.
Our solutions provide comprehensive 24x7 support for your applications. Designed to minimize disruption and maximize productivity, CTG has provided support services to clients who have recognized real business value and results, including:
Cut or contain costs
Resolve issues at the first level to avoid escalation to more expensive resources
Free up limited physical workspace, hardware, and supplies
Reporting and productivity analysis to ensure the best possible service is provided
Significantly reduce the cost of hiring and retaining resources
Improved team satisfaction
Achieve better implementation outcomes
Allows you to focus on ensuring safe, productive, and cost-effective operations
Reliability Matters Over 50 Years' Experience
Oil & Gas Expertise Over 25 Years' Experience in the Industry
Experienced Analysts Knowledge To Do The Job Right The First Time
Multiple Delivery Models Versatility to Support Each Clients' Unique Needs
Value-Added Services Real Value in Every Project
Specialized Resources Experienced in Oil & Gas Applications