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CTG’s portfolio of services is based on a range of core capabilities and consultants with in-depth expertise in at least two of the following:
- Project and quality management
- Business strategy and analysis
- Process analysis and improvement
- Change management
- Facilitation
The component services can be delivered in support of any business improvement programme, including e-business, m-commerce, or customer service management. Typically, the services address one or more of the following corporate themes:
- Organisational change: Achieve cost efficiency and improved effectiveness and control
- Competitive advantage: Regain, maintain, or improve market share and public image
- Service excellence: Understand and retain customer loyalty and achieve operational efficiencies
- Business as usual: Ensure smooth cost-effective running of daily work.
CTG UK’s service model provides a clear focus and direction for both clients and consultants. It incorporates five integrated service families that offer solutions to CTG’s clients across the complete business change cycle. They cover identifying the need for change, defining the impact of the change and managing development of the solution through to its implementation and integration into the business. The service families identified are:
- Business and IT Management
- Business Assessment
- Business Impact
- Solution Integration
- Facilitation and Innovation
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Copyright CTG, 2010. All rights reserved.
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