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 CTG’s business assessment services help clients identify the need for change. Since they support clients in the definition—or redefinition—and alignment of their business and IT strategies, they are particularly valuable when clients need to respond to key changes in their business environments and markets. CTG’s approach to business assessment is based on a holistic review that addresses strategic, process, organisational, and technological
(SPOT) issues:
- Strategy Planning: Usually operating at the programme or departmental level, CTG’s strategic planning consultancy services address strategic initiatives within both business and IT organisations. They help clients formulate or review strategy by assessing current and future positions, identifying options, and making recommendations on process, organisational, and technical issues.
- Process Improvement: Based on CTG’s proprietary methodology for process analysis and subsequent design or redesign, this service offers a structured approach to understanding, re-thinking, and improving processes critical to the successful operation of the business. Improvements are aimed at achieving greater efficiency and/or effectiveness.
The approach—which features the use of a standard, formalised suite of investigative and analysis techniques and documentation formats—is facilitative and collaborative. Services are scalable to corporate, departmental, or individual process levels.
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SPOT
Assessment: This generic service is designed for clients who
wish to review elements of their business and/or IT organisations
and infrastructures. The review is an appropriate starting
point for organizations embarking on major change programmes
or experiencing significant change in the business environment,
the advent of a merger or acquisition, or the need to improve
operational efficiency and effectiveness. The assessment examines
the four major interlocking elements of the current and planned
business models: strategy, process, organisation, and technology.
CTG’s approach includes a review of each of the SPOT
elements from three perspectives: commercial, technical, and
external. The service is facilitative and collaborative,
culminating in a baseline review workshop in which the client is
encouraged to use the objective perspective provided by CTG to
challenge existing internal perspectives and, as a result,
identify options and recommendations for improvement and
change.
- e-SPOTcheck Assessment: This e-service is aimed at organisations looking to take advantage of the e-business world as well as those that may already have taken their first steps and are now looking for confirmation of their approach. The service
offers a structured and repeatable approach to understanding and clearly
defining the current business model and evaluating how well it is positioned to
take full advantage of Internet technologies.
 View a service profile
- crmSPOTcheck Assessment: This version of the e-SPOTcheck Assessment is designed for organisations planning to optimise their existing Customer Relationship Management (CRM) strategy.
View a service profile
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e-Procurement SPOTcheck
Assessment:
This version of the SPOTcheck Assessment is designed for
organisations embarking on e-procurement or reviewing their
e-procurement activities to date. Based on the SPOT Assessment, it
clearly defines the current business model and its positioning in
relation to the new and emerging e-Procurement paradigm.
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