Excellent Credentials and Proven Track
Record
- CTG is an international firm covering more than 80 percent of
the top United States computer markets.
- More than 70 percent of our business is repeat business.
Abundant Resources - Attracting and Retaining the
Best
- We typically are able to supply candidates within 24 hours of
receipt of a requirement.
- CTG is committed to being the industry's best employer, as well
as its highest-quality service provider.
- We measure our success in terms of employee satisfaction.
- We provide a culture of:
- Professional challenges
- Competitive compensation and employment options
- Challenging assignments
- Diverse career paths
- A strong consulting culture
- Training and education
Methodologies and Proven Approaches
- Process savings ranging from 2-10%
- For every value-added or managed service we offer, we provide a
proprietary project execution methodology that defines repeatable
processes for the performance of all tasks.
- Our service methodologies define deliverables or service levels
and allow us to tailor those processes to the requirements of a
particular project. This ensures we can repeat our successes and
pass along captured knowledge to our clients.
- PartnerProcess--Partnering for Success
- Transition Methodology
- Subcontractor Certification and Management Process
Service Level Agreements - Meeting Your
Requirements
Using our PartnerProcess, CTG will work with a client to
establish service level agreements and metrics that define your
needs. Typically, these arrangements identify requirements such
as:
- Response time
- Fulfillment rate
- Client satisfaction
- Retention/turnover
- Subcontractor participation
- Minority subcontractor participation including Minority-Owned
(MBE), Woman-Owned (WBE), Disabled Veteran, Small Disadvantaged
Business, and HUB-Zone Certifications
- Requirements submission and fulfillment process
- Invoicing and payment process
Dedicated Team and Single Point of Contact
- We provide a dedicated business unit within CTG to support
your firm's requirements at one site or across multiple sites using
consistent processes and procedures.
- To help ensure an optimal level of service, a single point of
contact (site or account manager) and a dedicated team of local
recruiters are assigned.
- This arrangement is supported by a centralized system (National
Fulfillment Center) that receives and distributes requirements,
candidates, and metrics quickly and consistently.