In Their Words
CTG’s value is based on our track record of consistently meeting and exceeding our clients’ expectations. While other companies might say the same thing, we all know the truth: IT services suffer a reliability deficit.
At CTG, reliability is our defining corporate characteristic and our stock in trade. But don’t take our word for it—read what a few of our clients had to say, In Their Words.
“SalesBridge brings us to the next level of professional interaction with our customers. It provides our Salesforce with a 360 degree view on customer information, and will help us in gathering more market intelligence with a higher granularity.”
- Carlos Otero
“CTG was successful in providing both leadership and technical support for a complete enterprise payroll and human resource standardization effort across eight geographies and 32 acute care facilities, ultimately touching some 22,000 employees. CTG’s consultant demonstrated significant project management and subject area knowledge in all areas. His work with system-wide executive leadership, the CHRISTUS Health project team, and multiple vendors made this project a success. This project will save CHRISTUS close to $24 million through process and policy standardization and modernization, as well as provide us a much richer set of data for workforce planning and development. We consider CTG to be a valued partner to CHRISTUS Health.”
- George Conklin
Senior Vice President and CIO
DE PERSGROEP PUBLISHING
“The ability to adapt to the customer’s approach and way of working and good product expertise proved CTG to be the right choice as partner in this project. They also provide an excellent and much-needed interface to HP’s support organization. We now have a monitoring environment that is ready for our plans for the future.”
- Mario Brackeva
Change and Monitoring Manager
De Persgroep Publishing
EMERITUS SENIOR LIVING
“Senior living is going through significant changes and the marketplace for solutions is very dynamic. Having worked with CTG in a number of healthcare systems, I felt their team’s knowledge would be important to understand the senior living space. Their disciplined methods were essential to bringing order to the vendor evaluations, leading to the results we desired. As always, they were attentive to our goals and needs.”
- Steve Tarr, PhD
Former Executive Vice President of IT and CIO, Emeritus Senior Living
EMERUS HOLDINGS, INC.
"CTG’s consultants provided outstanding service and quality from initial engagement to project completion. What Emerus valued most from CTG is the depth of clinical knowledge of the emergency medicine environment, the latest CMS regulations regarding the Two midnight rule/observation/inpatient admissions, a direct experience with Interqual, and the attention to analytics and detail. CTG crafted a very thorough and thoughtful analysis which allowed us to implement a solution that was effectively deployed to our nursing and physician staff. Presentations were made to several levels of executive management which recognized CTG's immense amount of preparation and incredible planning to ensure the success of the project... Although the majority of our engagements with CTG involve Epic, this Interqual project in particular is a reminder that for all things healthcare and technology, CTG is a comprehensive solutions provider that has my full trust to do an exceptional job, turnkey, in more than exceeding my expectations. The environment of healthcare regulations and technology is ever changing and we are grateful to have the resources of CTG in helping us navigate, create value, and deliver innovation whenever possible. Thank you to CTG for being an invaluable resource to Emerus and we look forward to the continued collaboration between our two organizations."
- Trang Dawson, MBA
Former Chief Information Officer
Emerus Holdings, Inc.
“essenscia appreciated CTG as a professional and flexible partner in the development of an intuitive, yet intelligent, web application.”
- Philippe Cornille
Responsible for Environment and Safety
EVERGREEN HEALTH SERVICES
“CTG came in and assessed our clinic and care coordination programs from both PCMH 2014 and MU2. The assessment was quick and efficient. We used the results to present our immediate priorities for technology and consultant support to our Board of Directors and key funders. After just three months, we went from not being able to renew for PCMH 2011 to submitting for PCMH 2014, and qualified for an additional $30,000 per year in safety-net incentives for results delivery. Our consultants have become a part of our clinic family, because they took the time to understand us enough to improve our quality without upending our day-to-day workflow. We will use their services for years to come!"
- Sarah Gardner
AVP, Healthcare System Development
Evergreen Health Services
"Customer focus is a core organizational value within Fedict. The professional handling of all customer calls is key. We are very pleased with the structured and timely project approach from CTG and the consistent quality delivered in all aspects of the call handling process."
- Bob Artois
Service Desk Manager
“At FOD Finance, there are several initiatives to increase the quality of our online applications. Security is essential here. We are satisfied with the specialized software that CTG installed for us in order to detect vulnerabilities at an early stage. That’s why we will continue to use this approach in all of our applications.”
- Frank Baelus
INOVA HEALTH SYSTEM
“CTG’s Helpdesk service is protecting our investment in Epic by efficiently and professionally supporting our end-user community, which frees Inova resources to handle the (important) optimization and project work. I know that I can count on CTG for knowledgeable resources and effective and efficient application support at all levels—from helpdesk to support requiring specialized, vendor-specific knowledge.”
- Maggie Cornett
Inova Health System
LARGE NON-PROFIT HEALTHCARE SYSTEM
“Having arrived just two months after an Epic enterprise-wide go-live, the best move I ever made was to contact CTG to help us get the revenue cycle back on track. A thorough assessment was done, and over the next 12 months, the performance of the revenue cycle was brought back to pre-live levels, and it continues to improve. Their team brought superior project management discipline, in-depth knowledge of Epic revenue cycle tools, and perhaps most importantly, strong operational experience. I can’t thank them enough.”
- Former Vice President, Revenue Cycle
ST. LUKE’S HEALTH SYSTEM
“Having the right partner to provide guidance and structure to a very complex implementation clearly contributed to St. Luke’s implementation success. CTG, as our partner, introduced project discipline and rigor which resulted in measurable, positive clinical and financial outcomes. The CTG team’s expertise, cohesiveness, and professionalism integrated best practices, lessons learned, and transferred knowledge to the organization. The project’s success has built the foundation for the next phases of the project—a final product that will be used by physicians and clinicians across the organization.”
- Marc Chasin, M.D., MMM, CPE
Vice President & CMIO
St. Luke’s Health System
"Thanks to CTG's Agile CSV approach, we were able to achieve compliance within very tight timelines and still remain cost effective. The applied validation strategy of Toxikon Europe's Laboratory Organization Management System was scrutinized several times during GMP audits, and the outcome has been successful ever since."
- Jos Bollen, Director Europe
Kevin Breesch, Quality Assurance Manager
“CTG’s approach centered our project philosophy on people, so the new service management solution is accepted and used as a daily working tool, and was also fostered from early life onwards as being developed by our IT staff.”
- Tim Vermeiren