Industry recognition of CTGHS' strong client satisfaction scores reported by KLAS Enterprises, LLC,¹ proves the high quality of the methodologies and services we provide to our clients. KLAS is the only research and analysis firm focused on independent monitoring and reporting of healthcare IT (HIT) vendor and professional services firm performance.

Of the 77 professional services firms in the Top 20 Best in KLAS Awards: Software & Professional Services Report issued December 2008, CTGHS was ranked second in the Overall Performance category.

A special report on consulting firms released in February 2009, Maximizing Your Consulting Investment: A Report on Healthcare IT Consulting Services, measured the performance of professional services firms for the previous 18 months. This report was based on interviews with healthcare providers that use outside professional service firms and vendors to perform services for their organizations.

In the category of Planning and Assessment, CTGHS earned 92% positive commentary--the highest score among full-service firms. And 100% of our customers said that CTGHS keeps all promises and delivers services within budget/cost.

According to the same report, in the Clinical Implementation Principal category, CTGHS' overall score was 88.7%.² Additional feedback from our clients included the following:

• 100% said they would buy again and would recommend CTGHS to a friend or peer.

• 100% said that CTGHS keeps all promises and avoids nickel and diming.

• 100% said that CTGHS delivered services within budget/cost.

1. © 2009 KLAS Enterprises, LLC. All rights reserved. www.KLASresearch.com
2. CTGHS has five out of the minimum six engagements "Does not meet minimum KLAS levels for statistical confidence."