De Persgroep Publishing Relies on CTG to Upgrade and Enhance Its HP-based Monitoring Solution

“The ability to adapt to the customer’s approach and way of working and good product expertise proved CTG to be the right choice as partner in this project. They also provide an excellent and much needed interface to HP’s support organization. We now have a monitoring environment that is ready for our plans for the future.” ~ Mario Brackeva, Change and Monitoring Manager, De Persgroep Publishing

Our Client 

De Persgroep Publishing (DPP) is a fully-owned subsidiary of De Persgroep and produces newspapers, magazines, and new media, including several market leaders such as Het Laatste Nieuws, Dag Allemaal, Goed Gevoel, and HLN.be.

Challenges and Objectives 

DPP wanted to upgrade its monitoring environment from HP Operations Manager for Solaris to the newest versions of HP NNMi 9 and HP Operations Manager 9 for Linux. Older versions of the toolset were no longer supported and the company also sought a strong open platform to allow for the easy future implementation and integration of new functionalities. The main challenge was to implement the upgrade without any service interruption while also migrating the tools being integrated, including Microsoft System Centre Operations Manager (SCOM); Oracle Enterprise Manager (OEM) as element managers; HP Service Manager as the service management tool; and HP UCMDB as the CMS solution.

CTG’s Solution 

CTG produced a comprehensive architecture document and an implementation plan that provided a customized step-by-step guide to implement and migrate software components and integrations of tools and solutions. The incorporation of the client’s input and knowledge into the plan was critical to the implementation process. CTG also trained DDP staff on the job during the implementation.

Results  

The change from Solaris to Linux produced significant savings in both hardware and support costs as Linux is an OS company standard. The new system was also set up to allow easy integration of new functionalities, such as end-user experience monitoring or service-level management, into the existing environment. As a result, the client now possesses an excellent monitoring platform and an environment that enables a move from infrastructure monitoring to business service management through the successful implementation of HP BSM components on top of the organization’s current solution.