IT Services Management

CTG’s IT Services Management offerings ensure the right processes, people, and technology are in place to support business goals and have one objective: to make technology work FOR the organization, not the other way around.

Offerings

  • Engineering and Production Management 
  • Help/Service Desk (Offered as a part of Application Advantage™)
  • IT Service Management Process Improvement
  • Technology and Infrastructure Implementation
  • Disaster Recovery and Business Continuity
  • IT Infrastructure Outsourcing/Hosting

CTG's IT Services Management (ITSM) offerings support client needs to deliver IT services in a more effective and efficient manner today, while planning for changing business dynamics. 

To do this, CTG leverages our strategic consulting expertise, field experience, and technical skills to help clients set a long-term IT vision sustained by achievable, measurable, and affordable steps. We also help clients identify the most impactful improvements, design the future state, and develop the smoothest transition plan.

CTG adresses the whole ITSM domain, from strategic planning, to technical implementation of supporting tools, to managing strategic choices framework selection (ITIL, COBIT, and ISO 2000*), and the use of outsourcing for IT processes such as help/service desk, monitoring, or software management.  

The results we deliver help clients address the rapidly-changing needs of the business, the underlying technology infrastructure, and ever-changing requirements. Clients count on CTG ITSM offerings to drive greater IT efficiency, agility, availability, security, and compliance.

Partners

CTG’s IT Services Management practice maintains partnerships in Europe with HPOmninetCA TechnologiesMicrosoftDynatrace, Atlassian, and Visual Paradigm.