Happy People Produce Quality

By Filip Gydé, Senior Vice President at CTG Europe

For our 50th anniversary in 2016, we featured a blog series where long-term CTG employees could share the ultimate lesson they learned working in the IT industry. We found that our employees had some great stories, so we are excited to extend this series into our 51st year in 2017. This week Filip Gydé, Senior Vice President at CTG Europe and a loyal CTG employee for almost 30 years, explains the ultimate lesson he has learned.

Filip GydeThis year I will be celebrating my 30th anniversary as a CTG employee. The most essential lesson I’ve learned throughout my career is that you not only need “vision” and “execution”, you need to integrate both and persevere. To have a vision without executing it is just empty words and images, and doesn’t lead to results. Likewise, to focus on execution without having a vision is like running very hard without knowing where you want to go. Integrating vision and execution means both need to be present in everything you do over many years, decades sometimes. It is hard work, every day. I’d like to share with you the best example of this lesson that I’ve come across in my 30 years at CTG.

Our HR vision at CTG has always been, and remains, “Happy People Produce Quality.” This theme has guided our business for decades. “Happy” means that we truly value and focus on our colleagues’ well-being in their jobs. “People” is obvious: in our IT services market, people will always have the leading role. “Produce” explains that this is not a “happy-farm”—we need to produce results every day. Finally, “Quality” is the main reason we win new clients and have many long-standing client relationships. We are thoroughly convinced that people who feel good about themselves in their jobs deliver exceptional results—and our success over the last 50 years demonstrates just that.

This vision was just the beginning. The execution is the real journey and is truly never over. It started with growing a company culture and core values that align with this vision. We translated these into our structure by creating the Competency Developer role to provide personal career coaching and training. We also assimilated these values into our systems, like our recruitment process, employee satisfaction program, and reward systems. And, of course, they are integrated into our sales and delivery processes, taking into account which people fit best on which projects and for which clients, and ensuring the support they will need is provided.

Because this vision is so deeply rooted at CTG, and the execution of this vision is literally everywhere, it has only become stronger over the years. It’s broadly and enthusiastically supported by employees at all levels throughout the company and welcomed by long-standing and new clients. It has become a main reason for new hires to join CTG and, because of that, with each new hire, the execution of our vision grows stronger. This kind of authenticity cannot be feigned.

Happy people produce quality…it’s in our genes. 

Featured

We’re bringing back our “Faces of CTG” series to recognize John Laubacker, who was recently promoted to Senior Vice President, Chief Financial Officer, and Treasurer. If you ask anyone who has worked...
“Our leadership team continually stresses that we need to become a data-driven organization, but no one seems to know exactly what that means.” – Executive Director for Specialty Care Services at a...
There is a dreaded question at each and every type of social event. No matter how many times the same people have asked the exact same one, you will still hear it.  "So, what is it that you do again...
CTG is pleased to announce and welcome Kristine Gibson, who joins our Strategic Staffing Services (SSS) division as an Account Executive. Kristine will be covering the market in Raleigh, North...
This week's handpicked job openings offer a variety of health IT opportunities. Check out the list and apply: FILE TRANSFER ANALYST CTG has an immediate opening for a File Transfer Analyst at one of...