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Project Management Training
Effective business project management is increasingly important. This course focuses on acquiring the core technical skills that every successful project manager needs. It is designed for project managers (beginning and experienced level), team leaders, or professionals (ICT or non-ICT) who work on projects and want to master fundamental project management methods and techniques.

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Business Intelligence Training
Business Intelligence (BI) and Data Warehousing (DWH) cover everything from data extraction and storage to delivering information to end-users. From a business perspective, they include all the IT tools needed to improve business and market insight, including strategic enterprise management (SEM), management reporting (MIS), customer intelligence (CI), scorecarding, and decision support systems (DSS). This course provides insight into background, concepts, architecture, best practices, methodology, and project approach, at a level that will enable participants to play a valuable role in implementing and exploring BI environments.

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ITSM Training
ITIL awareness
 
This one-day course aims to familiarise its audience with basic ITIL principles and provide background knowledge of the philosophies governing the ITIL approach. The course offers a broad yet detailed overview of all ITIL practices areas and applies the ITIL framework to the real world by placing it within the context of the issues IT deals with in fulfilling business needs.

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ITIL foundation
The objective of this course is to introduce the concepts and processes of service management, support, and delivery. Participants will learn how the ITIL framework, processes, and procedures ensure stable, high-quality services. The course shows how ITIL can become a driver for change and improvement and fully prepares the participants for the Foundation Certificate in IT Service.

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Cobit Awareness
This one-day course provides a brief introduction to the Cobit 4 management framework with the ability to incorporate the basics of IT governance. The Cobit Awareness course provides a general overview of the Cobit framework, the different parts of the model and the defined control structure that is applied.

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Cobit Foundation

This two-day course provides a detailed overview of the Cobit 4 management framework with the ability to incorporate the basics of IT governance. This course is ideal for management and staff who might be involved in the strategy development, application management and infrastructure management of internal IT departments.

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Call Handling

As the primary interface between users and the ICT department, the service desk acts as the ambassador for your organization’s ICT department, and efficient call handling is key to high customer satisfaction.


This one-day course covers the basic concepts of call handling and describes special techniques that can make a vital difference between a ‘satisfied’ and a ‘delighted’ customer.

 

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Software Training
Through our partnerships, CTG offers a wide range of HP and OmniTracker software training classes. These multi-day courses offer an interactive, practical, and thorough insight in the HP and OmniTracker software tools. The courses may support a tool implementation with a client. Participants are offered a range of theoretic modules with a chance to take lab exercises after every module. Training is provided by HP and OmniTracker certified trainers.


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Testing Training
CTG has applied our expertise and experience to the design of  specialized courses in structured testing and the construction of test cases. The courses' aim is not just to give you theoretical knowledge about testing, but to enable you to put it into practice.

2008 courses are listed below. Please click on a course name to view a PDF with detail. 

 

Testing Training Schedule: Q3, 2008

Course Name

2008 Dates

Days

Project Management

July 17-18

2

Quick Test Professional Fundamentals

August 21-22

2

Quick Test Professional Advanced

August 25-26

2

Test Management M2

September 26

1

Quality Center: Using TestDirector

September 29

1

Quick Test Professional Fundamentals

Sept. 30 – Oct.1

2

Testing Training Schedule: Q4, 2008

Course Name

2008 Dates

Days

Quick Test Professional Advanced

October 2-3

2

Test Management M1

October 6-8

3

ISTQB Foundation Training

October 7-9

3

Structured Testing

October 13-15

3

Test Design Techniques

October 16-17

2

Test Management M3

October 22

1

Quality Center Planning and Customization

November 12-13

2

LoadRunner for the Web Suite

November 17-20

4

Regulatory Compliance Training
Validation of computerized systems is often a requisite on the path to compliance. Because no two companies are the same, customized training is the best way to ensure an optimal return on your training investment.

CTG offers custom-designed training courses in the areas of Computer System Validation and IT Infrastructure Qualification. Our compliance training consultants work with you to ensure that your training programs fully address your organization’s specific issues. CTG's customized training programs:

  • Clarify regulations and guidelines (GxP, 21 CFR Part 11, SOX)

  • Create compliance awareness among staff and management

  • Introduce the basic principles of computer system validation and IT infrastructure qualification

  • Provide in-depth knowledge on specific validation topics (e.g., specification writing, test script writing, testing, risk management)

To register for public training or to organize training on demand,
please contact us at:

CTG Belgium N.V.
S.A. Woluwelaan 140 A bus 3  1831 Diegem
Phone: +32(0)27140024
Fax: +32 (0)2 725 09 20
Info.be@ctg.com

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