Application Advantage™ for Healthcare and Life Sciences

Designed so you can concentrate on running your business, not your applications.

Advanced EHR functionality is requiring increased senior analyst time to provide even basic support. For many organizations, working with a partner that can assume management and support of all, or part, of the organization’s application portfolio, can help control and manage complex IT environments by improving quality, enhancing customer satisfaction, and driving down costs.

CTG’s Application Advantage™ solutions take care of your organization’s production and legacy application management, support, and help desk tasks so that your skilled analysts can focus on the critical regulatory and optimization work necessary to protect the organization’s EHR investment.   

Services

Assessment and Roadmap

Leveraging ITIL and other industry best practices as benchmarks, CTG delivers a complete Report of Findings and Performance Improvement Roadmap to address operational processes, system optimization, and other opportunities to improve your support model.

 

Help Desk (Tier1)

Experienced CTG help desk team members provide improved "first-line-of-defense" incident and request resolution. CTG's analysts receive vendor-specific training, resulting in improved first call resolution (FCR) and decreased call abandonment. This allows our clients to focus their more senior analysts' attention on critical projects and optimization efforts. 

Application Management (Tier 2 and 3)

CTG's Tier 2 and 3 support ensures 24x7 support for some, or all, of your organization’s legacy and production applications. Designed to augment our client's resources - whether to accelerate application implementations, optimize applications, or to provide upgrades and focus on critical projects - our solutions are scalable and accommodate any size project. 

Clinical and Patient Service Desk Support

The additional functionality stemming from EHR system advancements has increased the need for clinician and patient application support. Staffed by CTG clinical application experts experienced in many of today's industry-leading EHR systems, our services provide 24x7 single point of contact for your physician and patient users. These scalable, multi-level services integrate with your workflows and physician environment. 

Legacy Data Archiving

CTG's Legacy Data Archiving services are supplemental services available to all of our application management, support, and implementation clients. CTG has established a comprehensive and methodical approach to assess the cost savings (ROI), develop the archive strategy, identify the architecture, and manage the subsequent decommissioning of legacy
applications. 

Why CTG?

The CTG Application Advantage: Helping clients decrease application support costs, increase ROI, and maintain their IT organization’s advantage.

Why CTG