Application Advantage™

The Application Advantage™ solution suite provides CTG clients with application management and help desk solutions to maintain, manage, and support critical applications to meet their evolving business and technology needs.

Designed to maximize the value, efficiency, and cost effectiveness of application management, Application Advantage has helped more than 165 clients maintain their IT organization advantage and recognize real business value from their application portfolio, including:

Application Advantage

Services

Assessment and Roadmap

Leveraging ITIL and other industry best practices as benchmarks, CTG delivers a complete Report of Findings and Performance Improvement Roadmap to address operational processes and system optimization, identifying opportunities to improve your support model.

 

Help Desk

Experienced CTG analysts provide improved “first line of defense” incident and request resolution. CTG’s analysts have the experience necessary to improve first call resolution (FCR) and decrease call abandonment, allowing our clients to focus their senior analysts’ attention on critical project and optimization efforts.

 

Application Management

Tier 2 and 3 support ensures 24x7 support for some, or all, of your organization’s application portfolio. Whether to optimize applications, accelerate implementations, focus on strategic projects, or provide upgrades – our solutions scale to accommodate your most critical priorities.

 

Why CTG?

CTG’s more than 50 years of experience, strong analyst and broad application expertise, delivery-model flexibility, and value-added services collectively result in our client’s confidence that they have the proven, reliable partner necessary to improve and sustain quality service.

Why CTG

Industry-specific Application Advantage™ Solutions

Application Advantage for Healthcare and Life Sciences  

Application Advantage for Financial Services

Application Advantage for Diversified Industrials (Energy, Utilities, Manufacturing, and Logistics)