CTG was founded in 1966 by Randolph A. Marks and
G. David Baer in Buffalo, New York. The new company specialized in
contract programming: providing computer programmers, designers, and
managers to clients looking for outside expertise to set up their
own computing systems. By 1969, when CTG went public, we were
already one of the country's top 70 software companies.
In the 1970s and early 80s, CTG acquired several companies and
set up branch offices in 45 North American cities. We began to
expand overseas in 1986, acquiring a U.K.-based software consulting
firm and, in 1990, purchasing Rendeck International, a computer
services firm headquartered in Amsterdam. The Rendeck acquisition
extended CTG's European presence to include branches in Belgium, the
Netherlands, Denmark, and the U.K. A significant and dynamic
relationship with IBM began to expand in 1989.
Over the years, CTG has
continuously streamlined our organizational structure to achieve
greater profitability. In the 1990s, the company realigned to
deliver value-added services to key clients and became one of eight
IT service firms authorized to provide national technical services
to IBM in the U.S.
In 1998, two new
business channels were created to sell and deliver services—Managed
Services, and strategic staffing. The company concentrated on
clients it considered its best potential partners, and continued to
attract and retain the best IT professionals. The 1990s were a time of record revenues and profits.
Acknowledging the growing importance of the health care industry,
CTG acquired Elumen Solutions, Inc. in February 1999, and
established CTG HealthCare Solutions (CTGHS) to deliver information
technology services to healthcare organizations.
By 2000, CTG
was feeling the effects of an industry-wide slowdown; companies were
postponing major IT systems work anticipating resolution of Y2K
issues, and there was weakness in the Euro. CTG repositioned itself
by forming partnerships with a number of companies specializing in
high-growth markets, creating a global marketing organization with
vertical industry concentrations in the areas of retail, healthcare,
manufacturing and distribution, financial services, and
telecommunications. CTG also achieved worldwide ISO 9001
certification, becoming the largest IT services provider in
North America to
achieve this certification for all its offices. Like most other IT services providers, CTG has struggled
with a volatile business environment since 2000, as corporate IT
spending has lagged significantly. To better position itself for
renewed growth in revenues and earnings, CTG has restructured the
sales and delivery organizations for maximum efficiency and
appointed a new leadership team with the stated goal of “doing fewer
things better.”
In 2001, the firm’s chief financial officer, James R. Boldt,
was named president and CEO. CTG realigned service offerings and
resources in 2002 to focus our strengths on the areas with the
greatest long-term growth potential: IT staffing, application
management outsourcing (AMO), and IT solutions. CTG clients include
some of the world’s leading companies in industries such as
healthcare, retail services, life sciences, financial services,
logistics, manufacturing, and petroleum and chemicals.
In 2002, CTG launched its second vertical market focus, CTG
Retail Solutions, and in 2003, the company announced formation of a
Life Sciences practice dedicated to helping clients in the life
sciences industry enhance business performance and ensure regulatory
compliance.
CTG continues to actively manage its
business to reflect overall lower market demand while selectively
investing in those areas of opportunity—such as information
security, application management outsourcing, and the healthcare
and life sciences vertical markets—where demand is both strong
and growing.
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